E-learning Development Portfolio
Software users often need quick guidance on specific workflows without committing to full courses. To address this need, I produced a series of short, microlearning videos demonstrating individual workflows. These videos are hosted directly within the software using Pendo, enabling users to access guidance instantly and complete tasks efficiently, without leaving the application to search through the Billtrust Education portal.
While creating the videos, I applied the Show and Do principle to keep them concise and engaging. Instead of explaining steps first and then demonstrating them, which can feel redundant, I performed each action on screen as I described it. At the same time, I maintained a moderate pace to ensure the content was easy to follow and not overwhelming for viewers.
The video was made using Articulate Storyline as this was the standard used within the company.
💻Type: Video
🧔Client: Billtrust
🗓️Date: December 2024
📍Articulate Storyline
🎯eLearning development
🎯Instructional scriptwriting
🎯Video editing
🎯Managing content on Vimeo
As of December 2025, the Knowledge Base video series includes fifteen videos across all Billtrust product, all created by me. Here are some more examples:
Assigning Roles to Existing Billtrust Users
Configuring Document Delivery Methods
Adding a Contact to a Client Record in Billtrust Collections