Embedded Files
Instructional Design Portfolio
Design Problem
Design Problem
LMS platforms should feel intuitive and effortless to navigate. Unfortunately that’s not always the case. Some users, especially those less tech-savvy, need extra guidance to follow their learning path. This project was designed to make that journey simple and stress-free.
Thinking Process
Thinking Process
This course wasn’t about teaching Billtrust products — it was about setting the stage for learning. My priority was to avoid overwhelming users with unnecessary details. Instead, I focused on flexibility: giving each learner just the right amount of guidance. Some only need a quick overview, others want general navigation tips, and a few require step-by-step instructions for signing up, following playlists, or joining virtual classes.
Solution
Solution
To meet these varied needs, I created three levels of support:
A short video on the homepage for a quick LMS overview,
An Articulate Rise course for learners who need a brief guided tour of the portal,
Storyline simulation embedded in the Rise course for detailed, hands-on workflows.
DETAILS
DETAILS
💻Type: E-learning course, video, simulation
🧔Client: Billtrust
🗓️Date: November 2024
TOOLS
TOOLS
📍Articulate Rise
📍Articulate Storyline
📍Adobe Illustrator
SKILLS
SKILLS
🎯Instructional design
🎯E-learning development
🎯Graphic design
🎯Video editing
Project snapshots
Project snapshots
The Short Homepage Video
The Short Homepage Video
This video is hosted on the Billtrust Education main page, easy to access as learners log in for the first time.
Screenshots: brief guide through the Billtrust Education portal
Screenshots: brief guide through the Billtrust Education portal
This section of the course offers clear, concise guidance for the main workflows in the Billtrust Education platform, along with a glossary and FAQ for quick reference.
Guided experience of BTE
Guided experience of BTE
An interactive, step-by-step guide built on the “watch and do” approach. Learners click through real workflows while listening to instructions. The navigation becomes intuitive and hands-on.
I truly appreciate Billtrust’s support and approval to feature this work in my portfolio.
Your trust allows me to showcase the quality and impact of the projects we’ve collaborated on,
and I’m grateful for the opportunity to share this experience with others.
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