Instructional Design Portfolio
LMS platforms should feel intuitive and effortless to navigate. Unfortunately that’s not always the case. Some users, especially those less tech-savvy, need extra guidance to follow their learning path. This project was designed to make that journey simple and stress-free.
This course wasn’t about teaching Billtrust products — it was about setting the stage for learning. My priority was to avoid overwhelming users with unnecessary details. Instead, I focused on flexibility: giving each learner just the right amount of guidance. Some only need a quick overview, others want general navigation tips, and a few require step-by-step instructions for signing up, following playlists, or joining virtual classes.
To meet these varied needs, I created three levels of support:
A short video on the homepage for a quick LMS overview,
An Articulate Rise course for learners who need a brief guided tour of the portal,
Storyline simulation embedded in the Rise course for detailed, hands-on workflows.
💻Type: E-learning course, video, simulation
🧔Client: Billtrust
🗓️Date: November 2024
📍Articulate Rise
📍Articulate Storyline
📍Adobe Illustrator
🎯Instructional design
🎯E-learning development
🎯Graphic design
🎯Video editing
This video is hosted on the Billtrust Education main page, easy to access as learners log in for the first time.
This section of the course offers clear, concise guidance for the main workflows in the Billtrust Education platform, along with a glossary and FAQ for quick reference.
An interactive, step-by-step guide built on the “watch and do” approach. Learners click through real workflows while listening to instructions. The navigation becomes intuitive and hands-on.
I truly appreciate Billtrust’s support and approval to feature this work in my portfolio.
Your trust allows me to showcase the quality and impact of the projects we’ve collaborated on,
and I’m grateful for the opportunity to share this experience with others.